Lancaster Homes Emergency Procedures
Lancaster Homes Customer Care
Emergency Phone Number:
1 (905) 409-2256
In a life threatening emergency please call Police / Fire / Ambulance at 911 prior to notifying Lancaster Homes Customer Care. In a situation such as heat loss, a plumbing leak, or another emergency situation that requires our attention, please call the emergency contact number above immediately and leave a message. Please see Tarion’s website for more details on the events that constitute an emergency situation.
How to Contact for the Lancaster Homes Customer Care Team
Homeowners with questions regarding the Ontario New Home Warranty or with other concerns related to service after taking possession of their home should contact the Lancaster Homes Customer Care Team by email or by phone (during operating hours):
Hours: Monday – Friday: 8AM – 5PM
Phone Number: (905) 731-6099, ext. 209
Ontario New Home Warranty (Tarion)
Tarion Warranty Corporation (New Home Buyers Guide & Warranty)
All new Lancaster Homes are covered by a Tarion New Home Warranty. The Tarion site contains details of the warranty and useful information on buying a new home.
The Ontario New Homes Warranty, provided by Ontario Builders and backstopped by Tarion, includes coverage at 30 Days, 1 Year, 2 Years, and 7 Years/Major Structural.