How to Contact Lancaster Homes’ Customer Care Team
Homeowners with questions regarding the Ontario New Home Warranty or with other concerns related to service after taking possession of their home should contact the Lancaster Homes Customer Care Team by email or by phone (during operating hours):
Hours: Monday – Friday: 9AM – 5PM
Phone Number: (905) 731-6099, ext. 209
Email: customercare@lancasterhomes.ca
All service inquires after taking possession should be directed to the Lancaster Homes Customer Care Team.
If you have an inquiry before taking possession of your home, please contact your community sales team.
Lancaster Homes Emergency Procedures
Lancaster Homes Customer Care
Emergency Phone Number:
+1 (905) 409-2256
In a life-threatening emergency please call Police / Fire / Ambulance at 911 prior to calling Lancaster Homes’ Customer Care’s emergency phone number. In a situation such as complete heat loss, a plumbing leak, or another emergency situation that requires our attention, please call the emergency contact number above immediately and leave a message. Please see Tarion’s website for more details on the events that constitute an emergency situation.
Follow the steps posted on the Tarion website to ensure your new home warranty is not affected. Please note that you will not automatically receive reimbursement for emergency repairs; completing the work without an assessment by Lancaster Homes may jeopardize your warranty coverage.
Ontario New Home Warranty (Tarion)
Tarion Warranty Corporation (New Home Buyers Guide & Warranty)
All new Lancaster Homes are covered by a Tarion New Home Warranty. The Tarion site contains details of the warranty and useful information on buying a new home.
The Ontario New Homes Warranty, provided by Ontario Builders and backstopped by Tarion, includes coverage at 30 Days, 1 Year, 2 Years, and 7 Years/Major Structural.
Lancaster Homes recommends that you register online with Tarion MyHome in order to manage all of your warranty information in one place and receive email alerts regarding critical dates pertaining to your warranty coverage. Tarion’s website also hosts an overview of deficiencies covered/not covered under the Tarion New Home Warranty as well as homeowner/builder responsibilities. For detailed information on how Ontario Builders assess deficiencies reported to Tarion at each warranty period please reference Tarion’s Construction Performance Guidelines.