Buying a new home is a significant milestone, brimming with dreams of fresh starts and exciting possibilities. At Lancaster Homes, we understand the importance of making this journey seamless and enjoyable. With our experienced Customer Care Team with you every step of the way, you can be confident of a smooth transition into your new home.  

Today, we are thrilled to share the heartfelt testimonial of Phillip and Maggie Mowlah-Baksh, proud homeowners from Lancaster Homes’ Lyon’s Creek 2 in Niagara Falls. Their story exemplifies our commitment to excellence and unwavering dedication to customer satisfaction. 

Phillip and Maggie’s Testimonial 

“To have bought a house from Lancaster Homes Lyon’s Creek 2 in Niagara Falls was not only a joy, but also our greatest experience. From the moment we visited the sales office to the day we took possession, it was nothing more than an extremely pleasurable experience. In our prior new home ownership experiences, there were always issues and concerns that came up that involved communicating with builders. For us, we were extremely impressed by the attentiveness, care and promptness with which the Customer Care Team addressed our concerns. Lancaster Homes Customer Care Team’s always amicably resolved our concerns. All their team members from site manager, trades personnel, to office staff were polite and prompt. This alone is comforting especially for seniors like us. I’m pleased to also say that all our concerns and Tarion warranty claims were efficiently and effectively addressed also. Finally, and on a personal note, owning a home built by Lancaster Homes is not only an asset but also a place for us to build lasting memories. We are indeed on the sunny side of the street now.” 

• Proud Lancaster Homeowners, Phillip & Maggie Mowlah-Baksh 

Customer Care 

Exceptional Customer Care 

At Lancaster Homes, we take pride in our Customer Care Team, a group of top-notch professionals dedicated to assisting homeowners every step of the way. Every team member is committed to providing polite, prompt, and effective service. 

One of the key aspects that sets Lancaster Homes apart is our proactive approach to handling unexpected issues. We believe in open communication and thorough follow-up to address every concern promptly and effectively. Here’s how we manage any unforeseen challenges: 

• We immediately follow up with homeowners to gather more details about the concern, including requesting photos or videos to assist our assessment.  

• We coordinate appointments with homeowners to investigate the issue further, ensuring that all concerns are thoroughly examined.  

• After the appointment, we share detailed notes and Tarion tolerances, if applicable, and provide helpful tips for maintaining the home.  

• We connect with homeowners to follow up and ensure that the issue has been resolved to their satisfaction. 

 This comprehensive approach ensures that our new homebuyers like Phillip and Maggie feel supported and valued throughout their homeownership journey. 

 Building Lasting Memories
For Phillip and Maggie, owning a home built by Lancaster Homes is an asset and a place to create lasting memories. As they proudly stated, they are now “on the sunny side of the street,” enjoying their beautiful new home and all the comfort and joy it brings.  

 Lancaster Homes strives to provide every new homeowner with the same exceptional experience. Our commitment to quality, customer care, and seamless service ensures that your journey to owning a new home is as delightful as the memories you will create in 

 Join the Lancaster Homes Family 

We invite you to experience the Lancaster Homes difference. From your first visit to our sales office to the day you get the keys to your new home, we’re committed to making each step of your journey enjoyable and worry-free. Our dedicated and knowledgeable Customer Care Team is ready to assist you, ensuring your dream home becomes a reality with the highest care and attention.  

For more information or to start your journey with Lancaster Homes, visit our website or contact our sales office today. You can also explore our Ready Homes page for move-in ready home options.